Terms and conditions for True Energy’s App
Please read the terms of this End User License Agreement (EULA) together with our privacy policy, available at www.trueenergy.io/privacy-policy/ carefully before downloading, installing and using the True Energy Application. Only download the Application if you have read the rules and agree to them.
If you do not agree to these terms, we will not allow you to use the App.
This EULA governs your access to and use of the Services (as defined below) through True Energy’s mobile App available on the Google Play Store and Apple App Store. By downloading, installing, accessing or using the App you (“user,” “you,”, or “your”) agree to be bound by this EULA. If you do not agree, you must cease using the App immediately.
True Energy offers optimization services for your energy consumption through the App.
The App displays hourly electricity rates based on daily spot prices, excluding supplemental charges from your energy provider. Final electricity costs may include grid fees and other public fees, which are not displayed in the App.
These services are specific to the devices and configurations you select within the App. This user portal provides a secure personal online account for the purpose of creating energy control programs, (collectively referred to as the “Services”) is owned and managed by True Energy ApS (collectively, with its Affiliates, “True Energy”, “we”, “us” or “our”). References to “you” or “your” mean you as someone who is a user of our Services, account holder, customer, as applicable.
It allows users of the Services to select a charge plan and automate EV charging. This user portal enables you to modify those preferences at your convenience.
Registration is considered complete from the date you create the login and password through the App, which allows True Energy to control the charging of your electric vehicle or other machines and services.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in singular or in plural.
Active Car is a vehicle that remains connected to the True Energy App within a calendar month. This connection allows the vehicle to access services such as advanced smart charging, monitoring, and energy optimization. For end-users, keeping a car active incurs no direct charges. Users can manage vehicle connections at their discretion to enable or disable access to these features.
Affiliate means an entity that controls, is controlled by, or is under common control with True Energy, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
App means the software program provided by True Energy downloaded by you on any electronic device, Powered by True Energy.
App Store means, as applicable, (i) the app distribution platform operated by Apple also known as App Store and we refer to their rules and policies contained in the Apple Media Services Terms and Conditions as the ‘App Store Rules’, (ii) the app distribution platform operated by Google and known as Google Play, and we refer to Google’s terms of service (and other applicable terms) collectively as “Google’s Rules” , via which the App can be downloaded. Clauses where we use the phrase “App Store Rules or Google’s Rules (as applicable)”, we intend for the App Store Rules to apply to users who have obtained the App via the Apple App Store, and for Google’s Rules to apply to users who have obtained the App via the Google Play distribution platform.
Device means any device that can access the App such as a computer, a smart phone or a digital tablet.
EULA means this App End User License Agreement that forms the entire agreement between you and True Energy regarding the use of the App.
Inactive Car is a classification of a vehicle disconnected from True Energy services for the entirety of a calendar month. Once inactive, the vehicle no longer accesses services or consumes system resources. Data related to inactive cars may be deleted after a short period unless required for compliance or other obligations.
Personal Data is any information that relates to an identified or identifiable individual. For vehicles classified as ‘Inactive,’ all associated personal data will be deleted after a short period unless required for compliance with legal, regulatory, or contractual obligations.
Using the App constitutes agreement with this EULA. The terms in this EULA are made between you and us. Neither Apple nor Google is a party to this EULA and neither has liability under it.
We license you to download and use the App: (i) For iOS users, onto any Apple-branded product, and to use it once you have downloaded it, provided you follow all of the rules described in this agreement and the App Store Rules; (ii) For Google Play Store users, to use the App provided you follow all of the rules described in this EULA and also Google’s Rules. You must comply with the App Store Rules and Google’s Rules (as applicable) as well as these terms but, if there is any conflict between them, you should follow the App Store Rules or Google’s Rules rather than the equivalent rule here.
Installing the App on your Device grants you a non-exclusive license to use the App in terms of acceptable use. By default, it is available free of charge.
Subject to your continued compliance with this EULA, True Energy grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access the App and related Services solely in connection with your use of the App; and (ii) access the App for your personal use. Any rights not expressly granted here are reserved by True Energy.
You may not: (i) remove, obscure or modify any copyright, trademark or other proprietary notices from any portion of the App; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the App except as expressly permitted by True Energy; (iii) decompile, reverse engineer, or disassemble the App except as may be permitted by applicable law; (iv) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the App or that unduly burden or hinder the operation and/or functionality of any aspect of the App; (v) attempt to gain unauthorized access to or impair any aspect of the App or its related systems or networks; (vi) impersonate or attempt to impersonate us, our employees, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
GPS Tracking Services
If you subscribe to GPS Tracking Services or agree to the geo-location feature as part of your Services, you agree that you will only use the location-based services in accordance with applicable law and as intended. You acknowledge that True Energy will have no liability for your usage of the Services that does not comply with applicable law or the intended purpose.
All personal data will be processed in accordance with the True Energy App Privacy Notice www.trueenergy.io/privacy-policy/
To access certain features of the App, you are required to register for an account. By registering, you agree to provide accurate and up-to-date information and to maintain the security of your account. Instead of a traditional password, the App utilizes alternative authentication methods, such as biometrics (e.g., fingerprint or facial recognition) or a one-time passcode sent to your registered device.
You acknowledge and agree that:
We are not responsible for any losses or damages resulting from unauthorized access due to your failure to maintain the security of your authentication device or credentials.
You have the option to connect or disconnect vehicles at any time using the App. Disconnecting a vehicle will render it inactive and prevent it from accessing services until reconnected.
YThe App and its entire content, features and functionality (included, but not limited to all information, software, text, displays, images, design, selection and arrangement there) (collectively, the “Content”) are owned by True Energy, its Affiliates or its licensors and may be protected by international copyright laws and treaties, as well as trademark, patent, trade secret and other intellectual property or proprietary rights laws. You may not reproduce, republish, transmit, distribute, publicly display, modify, create derivative works from, or exploit in any way, in whole or in part, any of the Contents of the App without the prior written consent of True Energy, its Affiliates or as authorized under this EULA or applicable laws. By agreeing to this EULA, you are granted a non-exclusive, free-of-charge, non-transferable and non-sublicensable license to use the App.
We reserve the right to terminate or suspend your access to the App without notice if you violate this EULA or engage in any illegal or harmful activities. Upon termination, the rights granted to you under this EULA will immediately cease.
True Energy may, at its discretion, periodically develop and provide updates to the App, which may include upgrades, bug fixes, patches, error corrections, and/or new features (collectively referred to as “Updates”). Updates may also modify or remove certain features and functionality. You agree that True Energy is not obligated to provide any Updates or to continue supporting or enabling any specific features or functionality of the App.
Depending on your Device settings, Updates may be automatically downloaded and installed when your Device is connected to the internet, or you may be prompted to download and install available Updates. True Energy may also make Updates available for manual download on its website.
You are strongly advised to download and install all available Updates as soon as they are made available. Failure to install the latest Updates may result in reduced functionality, security vulnerabilities, or the App not functioning properly or at all. We disclaim all liability for any issues, including but not limited to data loss, security breaches, or operational disruptions, that arise from your failure to install Updates in a timely manner.
You are responsible for using the App in compliance with applicable laws and the terms of this EULA. This includes refraining from using the App for any unlawful purpose, attempting to access features or functions not permitted based on your user status, or altering, adapting, translating, or reverse engineering any part of the App (except as expressly allowed by applicable laws).
Our App may contain links to third-party websites or services that are not owned or controlled by True Energy or an Affiliate.
True Energy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that True Energy will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
This App is intended for users who are 18 years of age or older. By accessing or using this App, you represent and warrant that you meet this age requirement. If you are under the age of 18, you are prohibited from using the App and must immediately cease use. We are not responsible for any unauthorized use of the App by individuals under the age of 18 and disclaim any liability arising from such use. The App does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child under the applicable age without verified parental consent, we will delete such information promptly.
To the fullest extent permitted by law, True Energy, its Affiliates, officers, directors, employees, agents, and licensors will not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to, use of, or inability to use the App, including but not limited to any damages for lost profits, lost data, device damage, business interruption, or any other commercial or personal loss, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
In no event will our aggregate liability, whether in contract, warranty, tort (including negligence), or otherwise, arising out of or relating to your use of the App exceed the total fees, if any, paid by you to True Energy for the access or use of the App in the six (6) months preceding the incident that gave rise to the liability.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions or limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
The App relies on a number of things working properly to enable you to enjoy all of its features. Many of these, such as your internet connection, your device and the App Store or Google Play (as applicable), are entirely outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you if you are unable to use all or any part of the App due to a poor internet connection, faulty components in your device (such as a faulty GPS signal, failing in the API with any suppliers of our Content or related features), App Store failure or failure of Google Play to function properly (as applicable) or anything else that it would not be reasonable to expect us to control.
The App is provided to you “AS IS” and “AS AVAILABLE” without any express or implied warranties. We do not guarantee the accuracy, reliability or availability of the App. Without limitation to the foregoing, True Energy, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, provides no warranty or undertaking, and makes no representation of any kind that the App will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither True Energy, its Affiliates nor any of True Energy’s providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the App, or the information, content, and materials or products included thereon; (ii) that the App will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the App; or (iv) that the App, its servers, the content, or e-mails sent from or on behalf of True Energy or its Affiliates are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. You acknowledge that True Energy is not responsible for any discrepancy between the rates displayed in the App and your final bill.
THE APP STORES EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion of limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
No one other than us or you has any right to enforce these terms, except in the case of:
If you have any concern or dispute about the App, we would welcome if you first tried to resolve the dispute informally by contacting True Energy.
United States Export Controls: You agree that you will not, directly or indirectly, export, re-export, or transfer the App, its technology, or any related services in violation of U.S. export control laws and regulations, including, but not limited to, the U.S. Export Administration Regulations (EAR) and sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). The App may not be exported, re-exported, or transferred:
Compliance with Other Jurisdictions: If you reside outside of the United States, you also agree to comply with all applicable export control laws and regulations of the jurisdiction in which you are located, as well as any other applicable international export control laws and restrictions. It is your responsibility to ensure that your use of the App complies with these laws.
Assumption of Responsibility: By using the App, you represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country, region, or listed entity as mentioned above, and that you will not use the App for any purpose prohibited by U.S. or other applicable export control laws.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this EULA will not affect a party’s ability to exercise such right or require such performance at any time thereafter nor will the waiver of a breach constitute a waiver of any subsequent breach.
We reserve the right, at our sole discretion, to modify or replace the terms of this EULA at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect.
By continuing to access or use our App or Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the App.
We can be responsible for customer service in relation to the App and other services and can help you if you are having any issues.
For iOS users, you acknowledge that Apple has no obligation whatsoever to provide any support or maintenance services in relation to the App.
For Google users, you acknowledge that Google has no obligation to provide any support or maintenance services in relation to the App.
If you need to get in touch with us, you can use the ‘contact us’ functionality provided on our website at https://www.trueenergy.io/contact/
If we need to get in touch with you, we will do so via the email address provided for your app login, or through an in-app notification.
End of EULA
© 2025 True Energy ApS CVR no. 39406764 All rights reserved. All names are trademarks of their respective owners.
This document describes the terms and conditions for achieving Kabelrabat™ from True Energy ApS (”True Energy”).
To gain access to Kabelrabat™, you must purchase electricity for your household from True Energy or one of our partners and use True Energy’s application when charging your electric vehicle. It is, therefore, a prerequisite for obtaining Kabelrabat™ to enter into the following agreements:
Kabelrabat™ is conditional upon Energinet’s approval of and financial remuneration for True Energy’s participation in the market for system services for balancing the power grid. True Energy participates in this market with its Big Battery service.
Big Battery refers to True Energy’s simultaneous access to many batteries which True Energy can control centrally. Thus, Big Battery can participate in balancing the Danish electricity grid. If there is too little power in the electricity grid, True Energy stops charging all cars attached to Big Battery for a short period (typically a few minutes). Conversely, if there is too much power, charging starts. True Energy never sends electricity from your battery into the electricity grid. In this way, your and others’ electric vehicles help to reduce the fluctuations in electricity demand, so that electricity producers avoid starting expensive and polluting power plants if there suddenly is extraordinarily high or low demand for electricity.
True Energy receives remuneration from Energinet for delivering this service. When your vehicle participates in Big Battery, we share this remuneration with you. This happens in the form of Kabelrabat™. You earn Kabelrabat™ every time your vehicle participates in Big Battery. You can read more about how Kabelrabat™: https://www.trueenergy.io/true-energy-app/
Energinet may divide, modify, or cancel payment for system services. Energinet may also change the requirements for participating in the delivery of system services. These and other changes that have the effect that True Energy can no longer participate in the delivery of system services or no longer receives payment from Energinet will result in the cancellation of all payments of Kabelrabat™ to you no later than when the changes from Energinet take effect for True Energy. True Energy will notify you of such changes as soon as possible (see the “Conditions Changes” section for details) should such a situation arise.
The following conditions must be met before the vehicle can participate in Big Battery:
You must use True Energy’s application to charge your electric vehicle.
The charging point behind your electricity meter (i.e., at home) must be set to Smart Charge. Cars on Quick Charge do not participate in Big Battery.
During the initial phase, True Energy will primarily deliver Big Battery during the night between midnight and 4 AM. Therefore, your vehicle must be connected to its charger during this time to participate in Big Battery. The period will change as the number of vehicles participating in Big Battery changes.
If your car is disconnected, or the power or communication link to the vehicle disappears while you are participating in Big Battery, the remuneration will be reduced proportionately.
True Energy cannot guarantee that all vehicles with a charging cable or charging box connected to the electricity grid will participate in Big Battery.
Circumstances related to the individual vehicle may cause it to be unable to participate once or several times. For example, the following reasons may lead to such a situation: the connection to the car is unstable, the car owner’s specified ready time is short, or a very long charging time is required.
True Energy may win bids for a capacity smaller than what is available.
If the vehicles are available for Big Battery but cannot participate for the reasons set out above, a fair distribution among participating vehicles will be sought on a monthly basis.
Energinet’s remuneration for system services is traded at a daily auction and varies hour by hour. Thus, remuneration for participation in Big Battery also varies. Energinet pays different prices for different types of system services, depending on, among other factors, where the system service is geographically delivered.
True Energy shares Energinet’s remuneration with you. Your saved Kabelrabat™ can be viewed in True Energy’s application.
All remunerations of Kabelrabat™ are settled and stated in Danish Kroner, including VAT and other fees, per applicable rules.
Kabelrabat™ is calculated as a discount to your electricity bill at least once or twice a year, or otherwise, depending on how your True Energy partner has chosen to give you Kabelrabat™ under the terms of its agreement with you.
To the extent True Energy offers it, you may convert your Kabelrabat™ to other types of products, donations, or similar.
If your car does not participate in Big Battery, including but not limited to when terminating your electricity supply agreement with True Energy or one of our partners, deactivating the True Energy application, or putting your car offline in the True Energy application, access to Kabelrabat™ will be removed. However, already achieved Kabelrabat™ will still be valid until the final statement from your electricity provider, after which time you will lose any additional Kabelrabat™.
Objections and complaints must be submitted in writing to True Energy via mail to support@trueenergy.io. True Energy will process your inquiry as quickly as possible and return our assessment after our investigations.
The processing of personal information is described in our privacy policy. For details regarding True Energy’s privacy policy, please refer to https://www.trueenergy.io/privacy-policy/.
Any dispute that may arise in connection with this contract, including disputes regarding the existence or validity of the contract, must be sought to be resolved through mediation.
If the mediation ends without the dispute being resolved, disputes between you and True Energy must be settled per Danish law. Cases against True Energy concerning these terms and conditions or the Delivery Agreement are brought before the district court in Helsingør, Denmark.
True Energy retains the right to change these terms and conditions with a minimum notice period of one month until the end of one month (30+ days). Changes will be announced on True Energy’s website, through True Energy’s application, via invoice notices, and/or similar. Current terms and conditions can be found at www.trueenergy.io.
Changes to terms caused by changes/requirements of Energinet or other authorities can be implemented with less notice than one month.
This document describes the terms and conditions for participating in Local Battery and achieving a Local Battery rebate from True Energy ApS (”True Energy”).
Your participation in Local Battery is dependent on meeting set conditions and criteria. Your place of residence (home address) must be within the Radius electricity network area, and you must use True Energy’s application when charging your electric car. Furthermore, accepting the terms and conditions for using the True Energy app, described in the following link, is also a condition for becoming eligible for earning rebates through participating in the Local Battery programme: https://www.trueenergy.io/terms-conditions/
The initial duration of Local Battery was from September 2020 to December 2020. Local Battery was conducted as a pilot project between Radius Elnet and True Energy. Local Battery rebate could be earned during the period mentioned above.
Local Battery is True Energy’s simultaneous access to and central control of the charging of many electric car batteries. The central control enables Local Battery to assist the local energy grid as a flexible extra capacity, enabling the lowering of grid load during specific times at select places in the energy grid.
True Energy never sends electricity from your car’s battery into the energy grid. Furthermore, your vehicle will always be charged per your designated Ready Time.
Radius Elnet remunerates True Energy for delivering this service. This payment is shared with the participating electric car owners in accordance with segment six (Prices) in these terms and conditions. The payment is distributed in the form of a Local Battery rebate. You, as a participating electric car owner, earn a Local Battery rebate every month your car participates in Local Battery.
If the Radius Elnet and True Energy project is terminated, your payment will also cease.
Radius Elnet can split, change, or wholly terminate payment for the services True Energy provides. Such changes, or other potential changes, that would lead to True Energy no longer receiving remuneration from Radius Elnet for Local Battery will lead to the termination of Local Battery rebate for participating electric car owners from a date no later than that corresponding to when the payment changes initiated by Radius Elnet come into effect for True Energy. Per the Changes to Terms and Conditions segment of these terms and conditions, True Energy will inform you about such changes as quickly as possible, should such a situation arise.
4. Conditions for participation in Local Battery
The following conditions must be met for your car to participate in Local Battery:
True Energy cannot guarantee that all cars with charging cables attached to the energy grid will participate in Local Battery.
An electric car owner participating in the Local Battery earns 31,25 Danish Kroner monthly, including VAT.
The amount depends on the electric car being registered as participating by the seventh of the month in question and still participating by the end of the month in question.
Your earned Local Battery rebate is allotted at the month’s end and shown in the app.
Please note that in addition to participating in Local Battery, participating in Big Battery can also lead to Kabelrabat™. Both types of rebates are added to the total Kabelrabat™ shown in the app.
All Local Battery rebate remunerations are calculated and settled in Danish Kroner, including applicable VAT and other applicable fees and charges.
If you are an electricity customer at one of True Energy’s partners and have declared this customer relationship in the app, your Local Battery rebate is included as a rebate on your electricity bill at least once or twice a year.
If you are an electricity customer with an electricity provider who is not a True Energy partner, your cumulative Local Battery rebate, minus a handling fee, will be paid out no later than 30 days after the project’s end date. The amount will be paid via MobilePay to the phone number you have specified under your profile in the app.
You can, to the extent that True Energy offers it, choose to convert your Local Battery rebate to other types of products, donations, etc.
If your car does not participate in Local Battery, including but not limited to you deactivating the app, setting your car as offline in the app or choosing not to participate in Local Battery under the charge rules, the generation of Local Battery rebate is terminated. Already earned rebate will, however, still be applicable (for users who received the rebate via their electricity bill from one of our partners; this applies until the final statement from the energy company, after which any further earned rebate is deemed not to be applicable).
Objections and complaints must be submitted in writing to True Energy by email to support@trueenergy.io. True Energy will then process your inquiry as soon as possible and inform you of our assessment.
True Energy’s processing of personal data is described in our personal data policy. For information regarding True Energy’s personal data policy, we refer to the following link on our website: https://www.trueenergy.io/privacy-policy/
Any dispute that may arise in connection with this contract, including disputes regarding the existence or validity of the contract, must be sought resolved through mediation.
If the mediation ends without the dispute being resolved, disputes between you and True Energy must be settled in accordance with Danish law. Cases against True Energy in relation to these terms and conditions or the Delivery Agreement are brought before the district court in Helsingør, Denmark.
True Energy retains the right to change these terms and conditions with a minimum notice period of one month’s notice until the end of one month (30+ days). Changes will be announced on True Energy’s website, through True Energy’s application, via invoice notices or similar. Current terms and conditions can be found at www.trueenergy.io
Changes to terms caused by changes/requirements of Energinet or other authorities can be implemented with less notice than one month.
